Privacy notice
How Midland Events & Catering uses your details. We keep it simple: we only ask for what we need to look after your booking or enquiry.
Who we are
Midland Events & Catering, Alvechurch, Birmingham. We run Santa's Grotto and the Christmas Market at Chelmsley Wood Shopping Centre, and hire out catering units, stalls and event equipment. We are responsible for the details you give us on this website.
What we collect, and why
- Santa's Grotto bookings: your name, phone number, email, the day and time you chose, how many children and your photo choice. We use these to take your booking, send your confirmation and a reminder, handle cancellations and refunds, and contact you if something changes.
- Stall applications: your name, contact details, what you sell and the days you want. We use these to reply to you and arrange your stall.
- Quote requests: your name, contact details and your event details. We use these to send you a quote.
- Feedback after your visit: anything you choose to tell us, so we can improve.
- News about future events: only if you ticked the box to say yes. You can say no at any time by replying to any email from us.
Our reason for using your details is to do what you asked us to (your booking, application or quote). For event news, it's your consent.
Payments
Payments are handled by Stripe. Your card details go straight to Stripe, so we never see or store them.
Who else handles your details
We use a few trusted services to run the website. They only use your details to provide their service to us:
- Cloudflare: hosts this website and stores booking and enquiry records.
- Stripe: takes card, Apple Pay, Google Pay and Clearpay payments.
- Resend: sends our booking and enquiry emails.
We never sell your details or share them with anyone for their own marketing.
The Nice List checker
The name you type into the Nice List checker stays on your phone. It isn't sent to us.
Cookies
This website doesn't use advertising or tracking cookies. The only cookie is a login cookie for our own staff admin page.
How long we keep your details
We keep booking and enquiry records for as long as we need them to run the event and for our accounts, then delete them.
Your rights
You can ask to see the details we hold about you, correct them, or ask us to delete them. Just call or message us using the number below. If you're unhappy with how we've handled your details, you can complain to the Information Commissioner's Office at ico.org.uk.
Contact
Midland Events & Catering, Alvechurch, Birmingham ยท 07922 143025
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