Booking terms

Santa's Grotto at Chelmsley Wood Shopping Centre, run by Midland Events & Catering.

Your booking

Your booking is for the day and 30-minute arrival time you chose (opening hours: weekdays and Saturdays 12 noon – 5pm, Sundays 12 noon – 4pm). Please arrive about 5 minutes early and quote your booking name.
If you book several people under one name, please arrive together.
Entry is £5 per child and includes a gift from Santa's sack. Photos are optional and taken for you. Personal phones and cameras aren't allowed inside the grotto.

You can cancel for a full refund up to 48 hours before your visit day opens (12 noon on your day). Use the "Cancel my booking" link in your confirmation email.
After that, bookings can't be cancelled or refunded.
Refunds go back to the card or wallet you paid with and usually arrive in 5–10 working days.
If we have to close the grotto on your day, we'll contact you and refund you in full.

We use your name, phone number and email only to manage your booking: to confirm it, send a reminder, and contact you if something changes.
Stripe handles payments securely, so we never see or store your card details.
We only send you news about future events if you ticked the box to say yes, and you can unsubscribe at any time.
We keep booking records for as long as we need them for our accounts, then delete them. To see or delete your details, contact us.
Full details are in our privacy notice.

Midland Events & Catering, Alvechurch, Birmingham · 07922 143025

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